In this episode of the RETHINK Retail podcast, Host Andrew Busby sits down with Arvin Jawa, VP, Global Retail Strategy and Regional VP Americas Retail at Diebold Nixdorf, Martin Bailie, Founder of MWB Advisory Ltd & RETHINK Retail Board Advisory Member, and Jason Souloglou, CEO of SeeChange to discuss how incorporating AI and self-service solutions can not only reduce friction but minimize shrink and maximize profits for your business. 

“AI, if applied correctly, really has the power to augment the human capabilities used in store operations as opposed to replacing them” – Arvin Jawa

In this episode, learn why and how:

• AI is transforming retail by offering hyper-personalization and improving customer satisfaction, especially in the post-COVID era.
• The role of self-service as retailers adopt new and evolving technologies.
• AI enhances the customer experience through personalization, 24/7 support, and sentiment analysis, reducing friction in interactions.
• AI’s foundational role in advancing virtual and augmented reality experiences.